Part-Time Card Services Expert: Protect & Resolve

Y-12 Federal Credit Union; Knoxville (TN); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Y-12 Federal Credit Union in Knoxville, TN seeks a Card Services Specialist to help members navigate fraud, disputes, and card questions while protecting accounts and delivering trusted service. You will analyze complex card transactions, support digital wallet solutions, card controls, and tokenization services, and work with teams to resolve issues with clear, timely updates for members.

This role emphasizes curiosity, problem solving, and a member-first mindset to make a meaningful difference

Qualifications

• Experience handling fraud investigations and disputes related to card transactions.
• Ability to analyze complex card activity and determine appropriate resolutions.
• Customer-facing communication skills with a focus on clear guidance about card products.

Responsibilities

• Help protect members by investigating fraud activity and processing disputes and chargebacks.
• Analyze complex card transactions and determine appropriate resolutions.
• Support members with card-related questions, digital wallet solutions, card controls, and tokenization services.
• Partner with frontline teams and internal departments to resolve issues and provide guidance on card processing.
• Maintain accurate account records while navigating changing regulations, card-network requirements, and operational procedures.
• Help ensure members receive clear communication, timely updates, and exceptional service throughout the resolution process.

Job description

Y-12 Federal Credit Union in Knoxville, TN seeks a Card Services Specialist to help members navigate fraud, disputes, and card questions while protecting accounts and delivering trusted service. You will analyze complex card transactions, support digital wallet solutions, card controls, and tokenization services, and work with teams to resolve issues with clear, timely updates for members.

This role emphasizes curiosity, problem solving, and a member-first mindset to make a meaningful difference