Card Services Fraud and Disputes Specialist - Full Time

1st-Midamerica-Credit; Bethalto (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

1st MidAmerica Card Services is seeking a Card Services Fraud and Disputes Specialist in Bethalto, IL, to protect members from unauthorized card activity. You will investigate fraud and dispute claims, process charge backs, issue provisional credit, and maintain accurate records while complying with card network rules.

A high school diploma and 2–4 years of related experience are required, along with exceptional customer service; typical schedule Monday–Friday 8:00 AM–5:00 PM.

Qualifications

• High school diploma or equivalent.
• 2–4 years of experience in card disputes and fraud.
• Exceptional customer service experience required.

Responsibilities

• Investigates and assists members and staff with fraud and dispute claims, processes charge backs, and issues provisional credit.
• Answers all questions and resolves problems within authority.
• Maintains member account information on applicable operating systems and ensures records are maintained.
• Submits required reports to Card Services Management.
• Ensures compliance with regulations and card network rules.
• Troubleshoots, examines, and identifies patterns on any debit and credit card authorization.
• Coordinates with technical support and vendors to resolve fraud and dispute cases.
• Records, monitors, and follows up on member disputes.
• Blocks cards promptly when fraud notices are received and reissues lost/stolen cards.

Skills

Customer service

Dispute resolution

Fraud investigation

Card services

Education

High school diploma

Job description

Card Services Fraud and Disputes Specialist - Full Time

Regular Full-Time Professional Bethalto, IL, US

Job Title: Card Services Fraud and Disputes Specialist

1 st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Card Services Fraud and Disputes Specialist.

Job Summary:

We are seeking a Card Services Fraud and Disputes Specialist to provide full member service to protect the Members and the Credit Union from unauthorized credit and debit card transactions, billing errors, and fraudulent claims.

Key Responsibilities:

• Investigates and assists members and staff with fraud and dispute claims, processes charge backs, and issues provisional credit.
• Answers all questions and resolves problems that are within their authority to resolve.
• Maintains member account information on applicable operating systems and ensures appropriate records are maintained.
• Submits required reports to Card Services Management.
• Ensures compliance with the regulations and card network rules.
• Troubleshoots, examines, and identifies patterns on any debit and credit card authorization.
• Coordinates with technical support and vendors to quickly resolve fraud and dispute cases.
• Record, monitor, and follow up on member disputes.
• Blocks cards in a timely manner when fraud notices are received and reissues lost/stolen debit and credit cards.

Qualifications:

• High school diploma or equivalent.
• Two to four years of similar or related experience - supporting debit and credit card disputes and fraud cases.
• Exceptional customer service experience is required.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth.
• Supportive team environment.

Schedule:

• Monday - Friday 8:00 AM - 5:00 PM

Disclaimer:

Must be able to work and travel to different credit union locations as determined by management.

1 st MidAmerica is an Equal Opportunity Employer.