Part-Time Card Services Specialist

Y-12 Credit Union; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Y-12 Credit Union in Knoxville, TN seeks a Card Services Specialist to guide members through fraud, disputes, and card inquiries while safeguarding accounts. You’ll analyze transactions, apply appropriate resolutions, and support digital wallets, card controls, and tokenization services.

In this role you’ll partner with frontline teams to resolve issues, maintain accurate records, and communicate clearly with members, delivering compassionate, proactive service throughout every resolution.

Responsibilities

• Investigate fraud activity and process disputes and chargebacks.
• Analyze complex card transactions and determine appropriate resolutions.
• Support members with card-related questions, digital wallet solutions, card controls, and tokenization services.
• Partner with frontline teams and internal departments to resolve issues and provide guidance on card processing.
• Maintain accurate account records while navigating changing regulations, card-network requirements, and operational procedures.
• Help ensure members receive clear communication, timely updates, and exceptional service throughout the resolution process.

Job description

Every Card Issue Has a Person Behind It.

Not every member contacts us on a good day.

Sometimes they’re dealing with fraud.

Sometimes they’re questioning a transaction.

Sometimes they simply need answers.

As our Card Services Specialist, you’ll help members navigate those moments while protecting their accounts, solving complex problems, and providing the kind of service that builds trust.

What You’ll Be Solving

Some people process transactions. Others help protect members.

This role includes the operational responsibilities you’d expect within Card Services, but the impact goes well beyond processing transactions. You’ll:

• Help protect members by investigating fraud activity and processing disputes and chargebacks.
• Analyze complex card transactions and determine appropriate resolutions.
• Support members with card‑related questions, digital wallet solutions, card controls, and tokenization services.
• Partner with frontline teams and internal departments to resolve issues and provide guidance on card processing.
• Maintain accurate account records while navigating changing regulations, card‑network requirements, and operational procedures.
• Help ensure members receive clear communication, timely updates, and exceptional service throughout the resolution process.

Why This Opportunity Is Different

Very few operational roles offer the opportunity to:

• Protect members from fraud
• Solve complex financial problems
• Build trust during difficult situations
• Continuously learn as payments technology evolves
• Make a direct impact on members’ financial well‑being

Most members never think about Card Services until something goes wrong. When they do, they’re looking for someone who can provide answers, guidance, and peace of mind.

That’s where you come in.

You Might Be a Great Fit If…

You communicate clearly, make thoughtful decisions, and take ownership of resolving issues.

You enjoy figuring out what happened, why it happened, and what needs to happen next.

Most importantly, the idea of helping people through difficult situations is meaningful to you.

Make A Difference Every Day

Years from now, members won’t remember the case number, the dispute documentation, or the transaction details. They’ll remember how you helped them when they needed it most.

The work isn’t always easy. The situations aren’t always simple. But helping a member recover from fraud, resolve an issue, or find answers is work that matters.