Card Services & Disputes Specialist — Drive Member Impact

Heritage Federal Credit Union, LLC; Newburgh (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Heritage Federal Credit Union, LLC is seeking a Card Services & Dispute Specialist to manage disputes across Card Services, Digital Banking, and Deposit Operations. You will ensure timely, compliant, member-focused resolutions with accuracy and professionalism.

The role requires handling dispute types, reconciling ledgers, maintaining cards in core systems, and supporting branch issuance logistics while delivering excellent member service.

Qualifications

• High school graduate or equivalent; bachelor’s degree is advantageous but not required.
• Basic knowledge of card practices and policies.
• Intermediate Excel and Word knowledge.
• Previous dispute processing or card processing experience preferred but not required.
• Detail oriented with strong critical thinking and interpersonal skills.

Responsibilities

• Accurately process dispute types in compliance with regulations and network rules.
• Perform general ledger reconciliations related to dispute activity.
• Execute daily card maintenance in core banking and card systems.
• Process service events and requests related to card accounts.
• Support branches with card issuance logistics and inventory orders.
• Review and correct card creation data submitted by branches.
• Verify and reconcile plastic card orders and shipments.
• Complete Instant Issue reports and balance reconciliations.
• Monitor fraud alerts and respond per procedures to minimize losses.
• Provide operational assistance to Deposit Operations as needed.
• Respond to inquiries from members and staff related to card products.

Skills

Critical Thinking

Detail oriented

Interpersonal skills

Excel

Word

Education

High school diploma or equivalent

Bachelor’s degree in business/finance (advantageous)

Tools

Fiserv

ARCOT

Visa

Card processing systems

Job description

Heritage Federal Credit Union, LLC is seeking a Card Services & Dispute Specialist to manage disputes across Card Services, Digital Banking, and Deposit Operations. You will ensure timely, compliant, member-focused resolutions with accuracy and professionalism.

The role requires handling dispute types, reconciling ledgers, maintaining cards in core systems, and supporting branch issuance logistics while delivering excellent member service.