Part-Time Car Rental Customer Service Associate

National Car Rental; Durango (CO); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental in Durango, CO is seeking a Customer Service Agent for part-time hours at the airport location. You will greet customers, assist with Emerald Aisle rentals, verify reservations, and help ensure smooth rental experiences in a fast-paced environment.

The role offers a base pay of $18 per hour with potential for monthly sales and service bonuses, plus benefits including insurance and retirement options. Three days per week, Fri–Sun shifts from 10:00 AM to 6:00 PM.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States and not require sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum of 6 months customer service or sales experience in a fast paced environment.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (Total points on driving record cannot exceed 8 points).
• No drug or alcohol related conviction on driving record in the past 3 years.
• Must live within a reasonable commute from the Durango, CO Airport (all surrounding cities included).

Responsibilities

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.
• Answers the telephone in a friendly, helpful and prompt manner.
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
• Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition.
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned

Skills

Customer service

Sales

Education

High School Diploma or GED

Job description

National Car Rental in Durango, CO is seeking a Customer Service Agent for part-time hours at the airport location. You will greet customers, assist with Emerald Aisle rentals, verify reservations, and help ensure smooth rental experiences in a fast-paced environment.

The role offers a base pay of $18 per hour with potential for monthly sales and service bonuses, plus benefits including insurance and retirement options. Three days per week, Fri–Sun shifts from 10:00 AM to 6:00 PM.