Customer Experience Specialist - Rentals (40h)

National Car Rental; Denver (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Employee discount

Job summary

National Car Rental is seeking a Full Time Customer Experience Representative (CXR) in Denver. You will greet customers, explain rental terms, and offer products to enhance the guest experience while maintaining efficient service at the National/Alamo Denver Internal Airport location.

The role emphasizes friendly, professional service, handling reservations and inquiries, and supporting customers through the rental process with knowledge of vehicle options and policies.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction (DUI, DWI, DWAI) on record within the past 5 years.
• Must be authorized to work in the United States and not require sponsorship.
• Must have at least twelve (12) consecutive months of prior customer service retail/administrative support experience.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer optional protection products, upgrades, fuel options and additional equipment.
• Assist with directions, maps, and local information for customers.
• Answer calls for reservations, quotes and questions, and provide information and resolution.
• Place outgoing calls for callbacks and other assigned calls.
• Assist to assess condition of rental upon return.
• Notify management of any customer or vehicle issues.
• Pursue on-the-job training and company-sponsored development.

Skills

Customer service

Communication

Sales techniques

Problem solving

Education

High school diploma or GED

Job description

National Car Rental is seeking a Full Time Customer Experience Representative (CXR) in Denver. You will greet customers, explain rental terms, and offer products to enhance the guest experience while maintaining efficient service at the National/Alamo Denver Internal Airport location.

The role emphasizes friendly, professional service, handling reservations and inquiries, and supporting customers through the rental process with knowledge of vehicle options and policies.