Customer Service Agent - Durango Airport

National Car Rental; Durango (CO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee rental discounts

401k with matching profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental in Durango, CO, is seeking a Customer Service Agent to greet customers, assist Emerald Aisle members, and guide vehicle selection. You'll process rentals, explain rates, and ensure smooth exchanges and returns at the Durango International Airport.

The role includes a schedule Tue-Fri 3:00 PM - 1:00 AM and Saturday 10:00 AM - 8:00 PM (Off: Sunday & Monday). Benefits include paid time off, employee rental discounts, retirement savings plan including 401k with matching profit

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• High School Diploma or G.E.D. required.
• Minimum of 6 months customer service or sales experience in a fast paced environment.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• Must live within a reasonable commute from the Durango, CO Airport (all surrounding cities included).

Responsibilities

• Greets customers and answers questions and provides assistance based on each customer's needs and requests, by brand.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Prepares all rental and return documents accurately and completely.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $18 / hour. This position also has the ability to earn a monthly performance based bonus on sales and service.

This position is located at the Durango, CO. Airport (1000 Airport Rd, Durango, CO 81303)

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Tuesday - Friday: 3:00 PM - 1:00AM & Saturday: 10:00 AM - 8:00 PM (Off: Sunday & Monday)

Responsibilities

• Greets and answers customer questions and provides assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
• Identifies and attends to the customer by name, verifies rental agreement and reservation
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
• Provides all customers with undivided attention while assisting them
• Prepares all rental and return documents accurately and completely
• Offers all customers assistance with directions, maps, local area information and appropriate service information
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
• Ensures that the return date and time on the rental agreement is accurate
• Reviews all charges at the time of vehicle return
• Prepares the Rental Agreement Folder with all required information
• Answers the telephone in a friendly, helpful and prompt manner
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
• Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Minimum of 6 months customer service or sales experience in a fast paced environment
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (Total points on driving record cannot exceed 8 points)
• No drug or alcohol related conviction on driving record in the past 3 years
• Must live within a reasonable commute from the Durango, CO. Airport (all surrounding cities included)