In-Office Call Center Agent — Paid Training + ESOP

MAP

North Richland Hills (TX)

On-site

USD 2,066,000 - 2,617,000

Full time

14 days+
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Benefits offered by this job

ESOP
Health Coverage
401(k) with employer match
Life Insurance
PTO
Legal assistance

Job summary

Map Communications is hiring a Full-Time Call Center Agent in North Richland Hills, TX. This in-office position offers paid training, a $17/hr pay rate, and a 40-hour schedule with 10-hour shifts.

You will work one weekend day and holidays, delivering friendly customer service to diverse clients, with a focus on accuracy and quality. Strong English communication, 35 WPM typing, and basic Windows skills are required.

Qualifications

  • Strong written and verbal English skills required.
  • Typing speed of at least 35 WPM.
  • Basic proficiency with Windows-based computer systems.

Responsibilities

  • Deliver friendly, professional customer service on high-volume calls.
  • Accurately collect, verify, and route messages to clients.
  • Enter caller data with precision in the system.
  • Meet core metrics for adherence, call wrap-up times, and QA standards.

Skills

English communication
Typing 35 WPM
Windows basics

Job description

Map Communications is hiring a Full-Time Call Center Agent in North Richland Hills, TX. This in-office position offers paid training, a $17/hr pay rate, and a 40-hour schedule with 10-hour shifts.

You will work one weekend day and holidays, delivering friendly customer service to diverse clients, with a focus on accuracy and quality. Strong English communication, 35 WPM typing, and basic Windows skills are required.

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