In-Office Call Center Agent — Paid Training + ESOP

MAP; North Richland Hills (TX); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

ESOP

Health Coverage

401(k) with employer match

Life Insurance

PTO

Legal assistance

Job summary

Map Communications is hiring a Full-Time Call Center Agent in North Richland Hills, TX. This in-office position offers paid training, a $17/hr pay rate, and a 40-hour schedule with 10-hour shifts.

You will work one weekend day and holidays, delivering friendly customer service to diverse clients, with a focus on accuracy and quality. Strong English communication, 35 WPM typing, and basic Windows skills are required.

Qualifications

• Strong written and verbal English skills required.
• Typing speed of at least 35 WPM.
• Basic proficiency with Windows-based computer systems.

Responsibilities

• Deliver friendly, professional customer service on high-volume calls.
• Accurately collect, verify, and route messages to clients.
• Enter caller data with precision in the system.
• Meet core metrics for adherence, call wrap-up times, and QA standards.

Skills

English communication

Typing 35 WPM

Windows basics

Job description

Map Communications is hiring a Full-Time Call Center Agent in North Richland Hills, TX. This in-office position offers paid training, a $17/hr pay rate, and a 40-hour schedule with 10-hour shifts.

You will work one weekend day and holidays, delivering friendly customer service to diverse clients, with a focus on accuracy and quality. Strong English communication, 35 WPM typing, and basic Windows skills are required.