Overnight Customer Support Representative NRH

MAP; North Richland Hills (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

ESOP

Medical–Dental–Vision

Paid vacation

401K with match

Life Insurance

Legal Assistance

Job summary

MAP is seeking an Overnight Bilingual Customer Support Representative in North Richland Hills, TX. You will handle a high-volume of inbound calls, ensure messages are captured accurately, and receive thorough training on our advanced call processing systems.

We offer full-time employment with comprehensive benefits, including ESOP, medical/dental/vision coverage, paid vacation, a 401K with company matching, life insurance, and legal assistance. Weekend shifts and holidays are required.

Qualifications

• Typing speed of at least 35 WPM.
• Strong command of English.
• Open-minded individuals seeking a long-term career.
• Ability to manage a high-volume inbound call flow.

Responsibilities

• Manage a high-volume inbound call center for diverse clients.
• Capture messages accurately and efficiently.
• Train on internal call processing systems and tools.
• Provide professional support and maintain a positive, helpful tone.

Skills

Typing speed 35 WPM

Fluent English

Punctuality & accountability

Customer service mindset

Job description

Overnight Bilingual Customer Support Representative
Location: North Richland Hills, TX

At Map Communications, you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and more! Your day-today will be managing a high-volume of inbound calls and ensuring any message taken is captured efficiently with accuracy. To be set up for success, you will be trained on our internal advanced call processing systems and industry-leading tools. We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role.

We are looking for dedicated, open-minded individuals who are looking for a long-term career and bring an upbeat tone, a strong command of English, and a typing speed of at least 35 WPM. Additionally, if you value punctuality and the kind of accountability essential to a lasting team, we would love to have you grow with us!

Compensation: $17 / Hour

Full-time employees are eligible for a robust benefits package including:

• Employee Stock Ownership
• Comprehensive Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance Policy
• Legal Assistance

Shifts:

• Full Time, Overnight
• 40 hours/week, 8-hour shifts
• Requires one weekend day (Saturday or Sunday) and Holidays
• Training will last approximately one week. On your second week, you will move to your new set schedule.

AnswerOne is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.