Customer Support Representative

MAP; North Richland Hills (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee Stock Ownership

Medical, Dental, Vision Benefits

Paid Vacation

401K with company matching

Life Insurance Policy

Legal Assistance

Job summary

Map Communications is hiring an Overnight Bilingual Customer Support Representative in North Richland Hills, TX. You will manage a high-volume inbound call flow and capture messages accurately, with training on advanced call processing systems.

A strong English command and a minimum typing speed of 35 WPM are essential, along with punctuality and accountability. Full-time employees receive a robust benefits package including stock ownership, medical/dental/vision coverage, paid vacation, 401K

Qualifications

• Bilingual proficiency required; strong command of English.
• Typing speed of at least 35 words per minute.
• Customer-focused with reliable, punctual, and accountable work ethic.

Responsibilities

• Handle a high volume of inbound calls with accuracy and efficiency.
• Provide professional support to diverse clients including medical offices and apartments.
• Document and relay messages clearly using internal call processing systems.

Skills

Bilingual

Typing 35 WPM

Job description

Overnight Bilingual Customer Support Representative
Location: North Richland Hills, TX

At Map Communications, you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and more! Your day-today will be managing a high-volume of inbound calls and ensuring any message taken is captured efficiently with accuracy. To be set up for success, you will be trained on our internal advanced call processing systems and industry-leading tools. We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role.

We are looking for dedicated, open-minded individuals who are looking for a long-term career and bring an upbeat tone, a strong command of English, and a typing speed of at least 35 WPM. Additionally, if you value punctuality and the kind of accountability essential to a lasting team, we would love to have you grow with us!

Compensation: $17 / Hour

Full-time employees are eligible for a robust benefits package including:

• Employee Stock Ownership
• Comprehensive Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance Policy
• Legal Assistance

Shifts:

• Full Time, Overnight
• 40 hours/week, 8-hour shifts
• Requires one weekend day (Saturday or Sunday) and Holidays
• Training will last approximately one week. On your second week, you will move to your new set schedule.

AnswerOne is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.