Bilingual Call Center Agent

Answerone; Edinburg (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

ESOP

Health insurance

401(k) with employer match

Life Insurance

Paid Time Off

Job summary

Map Communications in Edinburg, TX is hiring a Full-Time Call Center Agent to handle high-volume inbound calls with empathy and clarity. Training is provided from day one, and there is emphasis on accuracy, courtesy, and bilingual service in English and Spanish.

The role requires weekend day work and occasional holidays, with a base pay of $16/hour and a premium rate of $18.50/hour for flawless attendance and shift adherence. Benefits include ESOP, health coverage, and retirement options.

Qualifications

• Clear, upbeat phone demeanor and professional communication.
• Strong written and verbal English skills.
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35 WPM.
• Dependable attendance and commitment to quality work.
• Willingness to work one weekend day and holidays.

Responsibilities

• Deliver friendly, professional customer service on high-volume calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data with high accuracy into the system.
• Meet core metrics including adherence and QA standards.
• Assist clients in English and Spanish, providing translation when needed.

Skills

Phone etiquette

Bilingual English/Spanish

Typing 35 WPM

Windows proficiency

Excellent attendance

Tools

Windows OS

Job description

Full-Time Call Center Agent

Company: Map Communications l Location: Edinburg, TX (In-Office)

Schedule: 40 hrs/week (10-hr shifts) l Requires working one weekend day (Saturday or Sunday) and holidays

At Map Communications, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.

If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

Day-to-day:

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.
• Assist a diverse clientele by taking calls in both English and Spanish, providing seamless translation and interpretation whenever necessary.

Requirements:

• Upbeat, clear, and professional phone demeanor.
• Strong written and verbal English skills (correct grammar and spelling required).
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35WPM.
• Dependable attendance and a strong dedication to quality work.
• Availability to work one weekend day per week and scheduled holidays.

Pay:

The base pay for this position is $16/hour, with an opportunity to earn a premium rate of $18.50/hour through flawless attendance. To qualify for the $18.50/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

Benefits:

• Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth!
• Health Coverage: Medical, Dental, and Vision insurance options.
• Retirement and Security: 401(k) with employer match and free Life Insurance.
• Time Off and Support: Paid Time Off (PTO) and legal assistance programs.

Map Communications is an Equal Opportunity Employer.