Part-Time Call Center & Front Desk Specialist

Front Desk; Bellingham (WA); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Paid Time Off

Health, Dental, and Vision Insurance (

Voluntary Life Insurance for Full-Time

Direct Deposit

401(k) with Company Match

Employee Assistance Program (EAP)

ZayZoon – Earned Wage Access (EWA)

Job summary

Front Desk is seeking a Part Time Position in Washington to provide high-quality customer service across diverse client pools. The role requires accuracy in messaging, adherence to protocols, and professional communication in a fast-paced environment.

The representative will handle calls, messages, and scheduling while maintaining confidentiality and following HIPAA guidelines where applicable. Strong communication and independent work skills are essential.

Qualifications

• Computer skills, MS Office Suite experience preferred.
• Ability to remain calm under pressure.
• Strong oral and written communication skills.
• Able to work independently in a fast-paced environment.

Responsibilities

• Answer calls for clients; take accurate messages, telephone orders and/or customer service requests, schedule appointments for a variety of services and clients.
• Follow instructions precisely as detailed on the client Info Card (IE: Hold Call, Page, Text, Call Home Number, Fax Messages, Record to Voice Mail, Email, Etc.)
• Follow established protocols on emergency calls to ensure that the client is contacted within the required time frame.
• Verify location information on each account before attempting to dispatch or deliver messages.
• Give messages to clients who call in and take information on temporary changes such as who to call and/or the location of the client for a brief period.
• Speak in a clear voice and repeat information taken to be certain that the correct name, phone number, address, date of birth, email and message are taken.
• Gather complete information about prospective clients and transfer calls to Operations Supervisor or Operations Manager.
• Maintain appropriate client confidentiality; comply with HIPAA regulations when appropriate.
• Maintain punctual attendance and provide proper notice for call outs
• Maintain up-to‑date knowledge of the current CM by reviewing all account information, checking for personal or employee messages where available.
• Read and respond to client emails when necessary.
• File and update on‑call schedules as needed.
• Other duties as assigned.

Job description

Front Desk is seeking a Part Time Position in Washington to provide high-quality customer service across diverse client pools. The role requires accuracy in messaging, adherence to protocols, and professional communication in a fast-paced environment.

The representative will handle calls, messages, and scheduling while maintaining confidentiality and following HIPAA guidelines where applicable. Strong communication and independent work skills are essential.