Part-Time Brand & Customer Experience Specialist

FIGS; Tysons (VA); On-site; USD 22,000 - 25,000; Part time

Job summary

FIGS Tysons is seeking a Part-Time Community Hub Associate to blend customer service with back-of-house tasks on the sales floor and in the stockroom during the holiday season. You’ll engage customers, share the brand story, handle transactions, assist with inventory, and help run in-store events, while upholding safety and brand standards in a fast-paced environment.

This role requires lifting up to 50 lbs, walking long shifts, and availability for Black Friday and December weekend shifts, with

Qualifications

• Previous retail and/or stockroom experience with a focus on customer service.
• Strong interpersonal skills and the ability to communicate effectively with customers and team members alike.
• Ability to unpack, organize, and lift inventory (5-50 lbs) and walk an average of 12,000 steps per shift.
• Basic computer skills, retail math knowledge, and experience with POS systems (Shopify preferred).
• Action-oriented, detail-focused, and able to manage multiple tasks in a fast-paced environment.
• All employees are expected to be available to work “Black Friday” and from the second week of December until the end of the holiday season.

Responsibilities

• Greet and assist customers, offering product knowledge and guidance on FIGS’ styles, colors, and sizes to meet their needs.
• Share FIGS’ brand story and mission with visitors, fostering a connection with our healthcare-focused community.
• Support customer transactions including purchases, returns, and exchanges; assist with online orders placed in-store.
• Collaborate in planning and executing in-store events and initiatives to engage our customer community.
• Organize and maintain the sales floor to reflect FIGS’ standards, ensuring products are well-stocked and displayed beautifully.
• Manage back-of-house tasks such as receiving, inspecting, and organizing inventory, and ensure the stockroom is efficient and orderly.
• Assist with regular inventory counts, identify replenishment needs, and communicate these to the leadership team.
• Adhere to store safety protocols and support a safe, secure environment for team members and customers.
• Report potential issues or inventory concerns to management.

Skills

Retail experience

Interpersonal skills

Communication

Lifting inventory

Tools

Shopify POS

Job description

FIGS Tysons is seeking a Part-Time Community Hub Associate to blend customer service with back-of-house tasks on the sales floor and in the stockroom during the holiday season. You’ll engage customers, share the brand story, handle transactions, assist with inventory, and help run in-store events, while upholding safety and brand standards in a fast-paced environment.

This role requires lifting up to 50 lbs, walking long shifts, and availability for Black Friday and December weekend shifts, with