Part-Time Branch Service Pro - Cash Handling

Nasa Fcu; Bowie (MD); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

401(k) match

Gain Sharing

Life Insurance

Vacation Leave

Sick Leave

Paid Holidays

Education Assistance

Referral Bonus

Membership Eligible

Employee Assistance

Identity Protection

Pet Insurance

Employee Discount

Job summary

NASA Federal Credit Union seeks a Part-time Branch Member Service Associate to deliver excellent customer service and promote NASA FCU products. You will travel to other locations as needed and manage a variety of transactions with a focus on member needs and financial security.

Hours typically include four weekdays with Saturday shifts 8:30 am – 1:30 pm. A solid benefits package and paid training support career advancement within the credit union.

Qualifications

• High school diploma or GED required.
• At least one year of customer service experience with cash handling required.

Responsibilities

• Empathizes with members and provides solutions to make it easy for members to acquire NASA FCU products and services.
• Identifies member needs to provide solutions on products that meet the member's needs and facilitate financial security.
• Responds to member inquiries regarding accounts, rates, credit, debit and loan applications.
• Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers, loan payments, and more.
• Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
• Assists with consumer loan processing, document collection, and disbursements.
• Advises members regarding available insurance protection (life, disability, gap, etc.).
• Supports other branches/departments as needed and covers Call Center queues.

Skills

Customer service

Cash handling

Verbal communication

Sales skills

Education

High school diploma or GED

Job description

NASA Federal Credit Union seeks a Part-time Branch Member Service Associate to deliver excellent customer service and promote NASA FCU products. You will travel to other locations as needed and manage a variety of transactions with a focus on member needs and financial security.

Hours typically include four weekdays with Saturday shifts 8:30 am – 1:30 pm. A solid benefits package and paid training support career advancement within the credit union.