Branch Banking Pro: Member Services Lead with Growth Path

NASA Federal Credit Union; Upper Marlboro (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Paid Vacation

Education Assistance

Employee Discounts

Job summary

NASA Federal Credit Union is seeking a Branch Member Service Associate to deliver exceptional customer service in our branches while promoting NASA FCU products and services. The role includes formal training modules and career advancement opportunities, plus a strong benefits package.

Some travel to other locations is required and reliable transportation is needed. Key duties include assisting members with accounts, loans, and service questions, while maintaining accuracy, courtesy, and

Qualifications

• High school diploma or GED required.
• Bank/Credit Union experience with personal accounts (savings, checking, CDs, Money Market) preferred.
• Experience with cross-selling financial products is a bonus.

Responsibilities

• Empathizes with members and provides solutions to make it easy to acquire and use NASA FCU products.
• Identifies member needs to offer products meeting those needs and supporting financial security.
• Responds to inquiries about accounts, rates, discrepancies, cards, and loan applications.
• Processes deposits, withdrawals, transfers, loan payments, checks, and other transactions.
• Handles complex member situations such as guardianships and estate accounts.
• Advises on available insurance protections.
• Supports branch and call center operations as needed.

Skills

Customer service

Verbal communication

Banking experience

Education

High school diploma or GED

Job description

NASA Federal Credit Union is seeking a Branch Member Service Associate to deliver exceptional customer service in our branches while promoting NASA FCU products and services. The role includes formal training modules and career advancement opportunities, plus a strong benefits package.

Some travel to other locations is required and reliable transportation is needed. Key duties include assisting members with accounts, loans, and service questions, while maintaining accuracy, courtesy, and