Branch Member Services Pro – Grow Your Banking Career

Nasa Fcu; Upper Marlboro (MD); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer match

Paid Time Off

Education Assistance

Employee Discount

Job summary

NASA Federal Credit Union in Maryland is hiring a Branch Member Service Associate to deliver exceptional customer service, promote products, and help members manage their accounts. Travel to other locations as needed and reliable transportation are required.

This tiered position includes formal training modules and career advancement opportunities. Candidates should have banking experience and experience opening personal accounts; strong communication and a desire to assist others are essential.

Qualifications

• High school diploma or GED required.
• Bank/Credit Union experience with at least 6 months opening personal accounts.
• Experience with specialty accounts such as Trusts, Power of Attorney, Custodial, Guardianship, Estate, and Foreign Accounts.
• Strong customer service and sales skills.

Responsibilities

• Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
• Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
• Responds to member inquiries regarding account operation, rates, discrepancies, and loan applications.
• Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers, loan payments, checks, share certificates, ACH/payroll/direct deposits, and stop payments.
• Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
• Handles consumer loan application processing, document collection, and disbursements.
• Advises members regarding available insurance protection (life, disability, gap, etc.).
• All MSAs may be temporarily assigned to other branches or departments to meet business needs.
• All MSAs may be assigned duties to support other areas in the Credit Union.
• All MSAs are expected to support the Call Center queues (phone and email).

Skills

Customer service

Verbal communication

Banking experience

Opening accounts

Education

High school diploma or GED

Job description

NASA Federal Credit Union in Maryland is hiring a Branch Member Service Associate to deliver exceptional customer service, promote products, and help members manage their accounts. Travel to other locations as needed and reliable transportation are required.

This tiered position includes formal training modules and career advancement opportunities. Candidates should have banking experience and experience opening personal accounts; strong communication and a desire to assist others are essential.