Branch Member Service Associate (Part-Time) - Bowie, MD

Nasa Fcu; Bowie (MD); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

401(k) match

Gain Sharing

Life Insurance

Vacation Leave

Sick Leave

Paid Holidays

Education Assistance

Referral Bonus

Membership Eligible

Employee Assistance

Identity Protection

Pet Insurance

Employee Discount

Job summary

NASA Federal Credit Union seeks a Part-time Branch Member Service Associate to deliver excellent customer service and promote NASA FCU products. You will travel to other locations as needed and manage a variety of transactions with a focus on member needs and financial security.

Hours typically include four weekdays with Saturday shifts 8:30 am – 1:30 pm. A solid benefits package and paid training support career advancement within the credit union.

Qualifications

• High school diploma or GED required.
• At least one year of customer service experience with cash handling required.

Responsibilities

• Empathizes with members and provides solutions to make it easy for members to acquire NASA FCU products and services.
• Identifies member needs to provide solutions on products that meet the member's needs and facilitate financial security.
• Responds to member inquiries regarding accounts, rates, credit, debit and loan applications.
• Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers, loan payments, and more.
• Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
• Assists with consumer loan processing, document collection, and disbursements.
• Advises members regarding available insurance protection (life, disability, gap, etc.).
• Supports other branches/departments as needed and covers Call Center queues.

Skills

Customer service

Cash handling

Verbal communication

Sales skills

Education

High school diploma or GED

Job description

As a Part-time Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Part-time Branch Member Service Associate position is a tiered position with formal training modules - YOU control your career advancement as you learn and execute new skills. In addition to a solid compensation package, there is also a generous part-time benefits opportunity. This role will require travel to other locations on an as needed basis. You must have reliable transportation. At least one year of Cash Handling experience required.

Job Duties and Responsibilities

• Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
• Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
• Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
• Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
• Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
• Handles consumer loan application processing, document collection, and disbursements.
• Advises members regarding available insurance protection (life, disability, gap, etc.).
• All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
• All MSAs may be assigned duties to support other areas in the Credit Union.
• All MSAs are expected to support the Call Center queues (phone and email).

Education and Experience: Member Service Associate I:

• High school diploma or general education degree (GED).
• A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial products. Cash handling experience required.

Member Service Associate II

• High school diploma or general education degree (GED).
• Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market.
• Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.

Our generous benefit package includes:

Salary: Position is overtime eligible.

• Branch MSA I: $21 - $22
• Branch MSA II: $23 - $24.50

Hours: Typically, your schedule will include four weekdays (hours will vary with branch staffing needs). Part-time employees are scheduled to work 8:30 am - 1:30 pm every Saturday.

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, and more.

+Insurance coverage begins the 1st day of the month, following 30 days after hire date.

*100% Credit Union-Paid

Part-Time Employee Benefits

• 401(k) with employer match up to 6% and immediate 100% vesting
• Gain Sharing Bonus (eligibility rules apply) *
• Life Insurance/AD&D+*
• Vacation Leave (excluding Outside Loan Officers)
• Sick and Safe Leave
• 11 Paid Holidays
• Education Assistance
• Employee Referral Bonus*
• Credit Union Membership Eligible
• Employee Assistance Program+*
• Identity Theft Protection (Additional fee to add family members) +*
• Pet Health Insurance
• Employee Discount Program

All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.

We're Stronger Together

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

Posted 8/20/2026