Part-Time Branch Member Services Specialist

AAA Central Penn; Susquehanna Township (PA); On-site; USD 20,000 - 29,000; Part time

Job summary

AAA Central Penn is seeking a Part-Time Branch Customer Service Specialist in Harrisburg. You will greet members, provide personalized support, and help with memberships, renewals, and account updates in a busy, friendly environment.

This role offers growth opportunities, with a goal to become a Notary Public within 12 months. Candidates must pass a PA State Police background check and enjoy working with people in the local community.

Qualifications

• High school diploma or equivalent.
• Customer service or sales experience.
• Willing to become a Notary Public in PA within 12 months.
• Ability to pass a PA State Police background check.
• Strong communication and listening skills.
• Comfortable using computers and multiple systems.

Responsibilities

• Deliver outstanding customer service by greeting members and providing personalized support.
• Drive membership growth by assisting with new memberships, renewals, and updates.
• Handle everyday member services including maps, TripTiks, EZPass, and retail merchandise transactions.
• Provide specialty services such as passport photos, International Driving Permits, and foreign currency.
• Expand your skillset by becoming a Notary Public (AAA covers the process and support).
• Complete PennDOT services, including title transfers, registration, and licensing transactions.
• Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents.
• Promote AAA products and services by identifying opportunities to enhance the member experience.
• Maintain AAA’s high standards of service excellence.

Skills

Customer service

Sales experience

Strong communication

Notary Public intent

Adaptability

Computer literacy

Education

High school diploma

Equivalent

Tools

Computers

Multiple systems

Job description

AAA Central Penn is seeking a Part-Time Branch Customer Service Specialist in Harrisburg. You will greet members, provide personalized support, and help with memberships, renewals, and account updates in a busy, friendly environment.

This role offers growth opportunities, with a goal to become a Notary Public within 12 months. Candidates must pass a PA State Police background check and enjoy working with people in the local community.