Branch Member Services Specialist

AAA Central Penn; Susquehanna Township (PA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

PTO & personal day

8 paid holidays

Health insurance

401(k) with company match

Life Insurance

Job summary

AAA Central Penn in Harrisburg, PA is seeking a Branch Customer Service Specialist. You will provide face-to-face, personalized support, drive membership growth, and manage everyday member services in a busy branch environment.

The role requires a high school diploma, strong customer service or sales background, and a commitment to obtaining a PA Notary Public within 12 months. Earn $17.65 per hour with robust benefits and growth opportunities.

Qualifications

• Must pass a PA State Police background check for PennDOT services.
• Willing to become a Notary Public in PA within 12 months; AAA guides you through it.
• Comfortable using computers and multiple systems; strong interpersonal skills.

Responsibilities

• Deliver outstanding customer service in a fast-paced branch.
• Assist with new memberships, renewals, and account updates.
• Handle maps, TripTiks, EZPass, and retail transactions for members.
• Provide specialty services such as passport photos and foreign currency.
• Promote AAA products and refer to Travel Advisors and Insurance Agents.
• Maintain AAA’s high standards of service excellence.

Skills

Customer service

Sales experience

Communication skills

Education

High school diploma or equivalent

Job description

AAA Central Penn in Harrisburg, PA is seeking a Branch Customer Service Specialist. You will provide face-to-face, personalized support, drive membership growth, and manage everyday member services in a busy branch environment.

The role requires a high school diploma, strong customer service or sales background, and a commitment to obtaining a PA Notary Public within 12 months. Earn $17.65 per hour with robust benefits and growth opportunities.