Front Desk Guest Experience Agent (Part-Time)

Mr C. Hotels; Baltimore (MD); On-site; USD 18,000 - 26,000; Part time

Job summary

Hotel Indigo Baltimore Downtown is seeking a friendly Front Desk Agent for a part-time role. You will greet guests, check them in and out, and handle charges accurately in a fast-paced boutique hotel.

Must be reliable, work well in a team, and be able to work varying shifts including nights and weekends. Starting pay is $16 per hour, with opportunities to learn and grow in a hospitality-focused environment.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.

Skills

Guest service

Communication

Team player

Job description

Hotel Indigo Baltimore Downtown is seeking a friendly Front Desk Agent for a part-time role. You will greet guests, check them in and out, and handle charges accurately in a fast-paced boutique hotel.

Must be reliable, work well in a team, and be able to work varying shifts including nights and weekends. Starting pay is $16 per hour, with opportunities to learn and grow in a hospitality-focused environment.