Hotel Indigo Baltimore - Front Desk Agent (part time)

Pier House; Baltimore (MD); On-site; USD 22,000 - 28,000; Part time

Job summary

Hotel Indigo Baltimore Downtown is seeking a part-time Front Desk Agent to warmly welcome guests, check them in and out, and support the front desk operations.

Starting pay is $16 per hour; you will handle reservations, rates, and payments, while collaborating with team to deliver memorable guest experiences.

Flexibility with shifts including nights and weekends is helpful, and prior hotel experience is a plus.

Qualifications

• Strong customer service experience preferred.
• Ability to check in/out guests quickly and accurately.
• Knowledge of front desk operations helpful.
• Professional appearance and demeanor.

Responsibilities

• Greet guests and check them in and out efficiently.
• Post charges and handle payments accurately.
• Maintain front desk knowledge of reservations and rates.
• Assist with same-day reservations and cancellations.
• Work with team to ensure guest satisfaction.

Skills

Guest service mindset

Communication skills

Team player

Multitasking

Flexibility

Job description

Hotel Indigo Baltimore - Front Desk Agent (part time)

#26-2803

Location Description

24 West Franklin Street, Baltimore, Maryland 21201

The cultural heart of Baltimore beats loudly at Hotel Indigo® Baltimore Downtown. Our neighborhood is a hub of Charm City history and arts, and our upscale boutique hotel reflects the area's vibrancy with every detail. While there are many things to do in Baltimore, there are also a great number of discoveries to make right here in our hotel. Relax with a book (by hometown author Edgar Allan Poe, perhaps) from our hotel library, and sleep under a literary-themed mural in your guest room. Sip on some of the best craft cocktails in our hotel restaurant, Poets Modern Cocktails & Eats. Sample the honey produced at the hotel by our three honey bee colonies, which can be viewed from our fourth-floor guest rooms. And visit with our canine greeter, Xander, a Blue Brindle Cane Corso who invites you and your own pups to stay at our pet-friendly hotel, enjoy dog treats, and play at the nearby Howard Park Dog Park.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Starting Pay: $16

Location

Baltimore Downtown Hotel Indig-BDI

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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