Bilingual Customer Service & Language Specialist (Korean) (W-2 Employee)

Universal Language Service, Inc.; Bellevue (WA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Full benefits package including medical insurance

Job summary

A language services provider in Bellevue, WA is looking for a Bilingual Customer Service & Language Specialist proficient in Korean. This full-time on-site role involves delivering interpretation services and managing schedules. Ideal candidates should have strong bilingual skills, excellent communication, and a bachelor’s degree preferred. Benefits include medical insurance and a competitive pay range of $20.00/hr - $25.00/hr.

Qualifications

• Strong bilingual proficiency in English and Korean.
• Excellent communication, organization, and customer service skills.
• Ability to work full-time on-site Monday - Friday.

Responsibilities

• Deliver real-time OPI/VRI interpretation services.
• Assist interpreters with profiles and documentation.
• Proactively troubleshoot scheduling issues.

Skills

Bilingual proficiency in English and Korean

Excellent communication skills

Strong attention to detail

Customer service skills

Education

Bachelor’s degree in Linguistics, Human Resources, or related field

Job description

Join to apply for the Bilingual Customer Service & Language Specialist (Korean) (W-2 Employee) role at Universal Language Service, Inc.

Overview

Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Korean) to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

Compensation & Benefits

Base pay range: $20.00/hr - $25.00/hr

Position: Bilingual Customer Service & Language Specialist (Korean) (W-2 Employee)

Location: Onsite, Bellevue, WA

Schedule: Monday–Friday, 9:00 AM – 6:00 PM (PST)

Employment Type: Full-time, W-2

Languages Needed: Korean

Key Responsibilities

• Deliver real-time OPI/VRI interpretation services in Korean and English
• Assist interpreters with completing and updating profiles and documentation
• Follow up with interpreters to ensure records are current and compliant
• Maintain clear and professional communication with interpreters and internal teams
• Handle sensitive information with confidentiality and accuracy
• Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
• Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
• Proactively troubleshoot scheduling issues, providing timely and effective solutions

Requirements

• Strong bilingual proficiency in English and Korean
• Excellent communication, organization, and customer service skills
• Strong attention to detail and ability to manage administrative documentation
• Ability to work full-time, on-site (Monday–Friday, 8:00 AM–5:00 PM PST or 8:30 AM–5:30 PM PST)
• Prior interpretation experience preferred
• Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)

Education & Professional Background

• Bachelor’s degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
• Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation

Work Environment & Screening Requirements

• This is a full-time, on-site position based at our Bellevue, WA corporate office
• Remote work is not permitted
• Candidates must pass a full-panel drug and alcohol screening and a national criminal background check

Compensation

• Up to $25 per hour, depending on qualifications and relevant experience
• Full benefits package available, including medical insurance

Join our team and contribute to delivering exceptional language services to our diverse clientele.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Translation and Localization