Remote Customer Service Rep - Inbound Support (UT)

Perelson; Salt Lake City (UT); Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits starting day one

401K match

PTO

Job summary

PrincePerelson & Associates is seeking a Customer Service Representative to join our growing team in a remote role conditioned on living in Utah. You will handle inbound inquiries, provide accurate information, and follow up across phone, email, and chat channels.

The ideal candidate has call center experience, strong communication skills, and familiarity with CRM systems. We offer healthcare benefits starting day one, a 401K match, PTO, and a casual, supportive environment.

Qualifications

• Minimum 1 year in a call center setting.
• Quiet dedicated workspace / distraction free environment.
• Proficient in phone communication and verbal skills, with experience handling high inbound call volume.
• Familiarity with CRM systems and their practices.
• Customer-centric approach with adaptability to various personality types.
• Strong multitasking abilities, adept at setting priorities and managing time effectively.

Responsibilities

• Handle customer inquiries via inbound calls.
• Provide excellent service with clear and accurate information.
• Research unique inquiries to provide a resolution or escalate when needed.
• Follow up with all customer inquiries via phone, email, and chat platforms.
• Use internal resources to solve inquiries and keep customer notes in the company database.

Skills

Call center experience

Phone communication

CRM systems

Customer-centric

Multitasking

Tools

CRM software

Job description

PrincePerelson & Associates is seeking a Customer Service Representative to join our growing team in a remote role conditioned on living in Utah. You will handle inbound inquiries, provide accurate information, and follow up across phone, email, and chat channels.

The ideal candidate has call center experience, strong communication skills, and familiarity with CRM systems. We offer healthcare benefits starting day one, a 401K match, PTO, and a casual, supportive environment.