Customer Service Representative, UT (7/13 Start)

Progressive Leasing; United States; Remote; USD 19,320 - 27,517; Full time

Benefits offered by this job

Full Health Benefits

Paid Time Off

Employee Stock Purchase Program

Tuition Reimbursement

Job summary

Progressive Leasing is hiring Customer Service Representatives for a work-from-home position within a 60-mile radius of Draper, Utah. The role involves providing exceptional support to customers through their lease-to-own experience, showcasing effective communication and a positive problem-solving attitude.

The position offers competitive compensation of $17.00/HR along with full health benefits, a 401k, paid time off, and more. Ideal candidates should have customer service experience, strong communication skills, and a designated workspace at home.

Qualifications

• Impeccable interpersonal skills.
• Excellent verbal and written communication skills.
• Experience in a customer service/call center environment.

Responsibilities

• Responsible for in-bound and out-bound calls.
• Provide top tier support and service to customers.

Skills

Customer Service experience

Communication skills

Computer proficiency

Typing skills

Education

High school diploma or GED

Job description

We are currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved!

Thіѕ rоlє іѕ а wоrk-frоm-hоmе роѕітіоn аnd you must reside within a 60-mile radius of Draper, Utah.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

YOU ARE: A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease‑to‑own experience you have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem‑solving on every call to ensure that our customer’s needs are met. While every call varies the goal of providing a world‑class experience is the same.

OUR DAY-TO-DAY

• Responsible for in-bound and out-bound calls
• Provide top tier support and service to our customers

THE DETAILS

• Start Date: Monday, July 13, 2026
• Virtual Training: 4 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required
• Full Time Shifts Available: Weekdays, 11:30AM-8:00PM
• Saturdays AND/OR Sundays Required, between 10:30AM-7:00PM
• Compensation: $17.00/HR

YOU'LL BRING

• Customer Service and prior collections experience with impeccable interpersonal skills
• Excellent verbal and written communication skills
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
• Phone experience in a customer service/call center environment
• High school diploma or GED equivalent, must also be 18 years or older

REQUIREMENTS FOR WORK FROM HOME

• You must be located within a 60-mile radius of Draper, UT
• You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
• You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)

WE OFFER

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job Required Equipment & Services Will Be Provided

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.