Part-Time Bilingual Insurance Care Specialist | Flexible Schedule

American Family Insurance - Vargas-Soto Agency; Las Vegas (NV); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Flexible Schedule

Career Growth Opportunities

Hands on Training

Job summary

American Family Insurance - Vargas-Soto Agency in Las Vegas is seeking a licensed, client-focused Insurance Customer Service Representative to manage accounts, process policy changes, and support policy retention. You will work with our client base to deliver exceptional service and maintain strong relationships.

Responsibilities include endorsements, billing inquiries, and proactive retention efforts, with a focus on accuracy in carrier portals and internal databases.

Qualifications

• Active Property & Casualty (P&C) license required
• Bilingual English/Spanish preferred and may qualify for top-tier hourly base salary
• Experience in a customer service, account management, or administrative role within an insurance agency
• Strong communication, listening, and problem-solving skills with a patient, customer-first approach

Responsibilities

• Process daily policy administration tasks, including endorsements, certificates of insurance, reinstatements, and coverage adjustments.
• Answer inbound client inquiries regarding billing statements, payment scheduling, and premium changes with clarity and professionalism.
• Proactively manage account retention by tracking pending cancellations for non-payment and contacting clients to help prevent lapses.
• Identify cross-sell and up-sell opportunities during routine service interactions and pass warm leads to the production team.
• Maintain complete, accurate, and detailed activity notes within internal agency management systems.

Skills

Customer Service

Account Management

Administrative Tasks

Job description

American Family Insurance - Vargas-Soto Agency in Las Vegas is seeking a licensed, client-focused Insurance Customer Service Representative to manage accounts, process policy changes, and support policy retention. You will work with our client base to deliver exceptional service and maintain strong relationships.

Responsibilities include endorsements, billing inquiries, and proactive retention efforts, with a focus on accuracy in carrier portals and internal databases.