Bilingual Spanish/English Insurance Customer Service Representatives

Kimenker Insurance Agency Inc.; Las Vegas (NV); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Hourly base + Commission

Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Hands-on Training

Mon-Fri Schedule

401K

Career Growth Opportunities

Job summary

Kimenker Insurance Agency Inc., an Allstate Agency in Las Vegas, seeks a bilingual representative to connect with Spanish and English-speaking policyholders. You will translate policy details into clear guidance, handle questions about coverage, billing, and claims, and help clients understand their protections in a friendly, low-pressure environment.

Join a warm, collaborative team focused on honest, caring service while growing your knowledge of the insurance field and supporting customers

Qualifications

• Fluent in Spanish and English, written and spoken.
• Valid Nevada Property & Casualty Insurance License.
• Experience in an insurance agency or customer-facing role.
• Comfort with multiple software applications.
• High school diploma or equivalent.
• Notary Public is a nice-to-have but not required.

Responsibilities

• Assist Spanish and English-speaking policyholders with questions on coverage, billing or claims.
• Review policies to ensure clients have appropriate protections.
• Document all customer interactions in agency systems.
• Reach out to clients to discuss updates and better service.
• Collaborate with the team to ensure clients feel heard and supported.
• Maintain a positive, solution-oriented mindset to foster loyalty.

Skills

Bilingual (Spanish/English)

Customer service

Insurance knowledge

Problem solving

Education

High School Diploma or equivalent

Nevada Property & Casualty License

Tools

CRM software

Policy administration systems

Job description

Job Description

At Kimenker Insurance Agency Inc.-Allstate Agency, we believe that insurance is more than just a piece of paper; it is about providing peace of mind to the families and neighbors we serve throughout Las Vegas. Our office is a warm, collaborative environment where every voice matters, and we are looking for a bilingual representative who shares our passion for genuine connection. You will be the friendly face and helpful voice for our diverse community, translating complex policy details into clear, understandable advice. We don't believe in high-pressure tactics; instead, we focus on building lasting relationships based on honesty and care. If you enjoy solving problems, take pride in helping others, and want to work in an environment where your contributions are truly valued, you will fit right in here. We are eager to welcome someone who wants to grow with us, learn the ins and outs of the business, and help us continue to make a meaningful difference for our policyholders every single day. We can't wait to meet you.

Benefits

• Hourly Base Salary + Commission + Bonus Opportunities


• Paid Time Off (PTO)


• Flexible Schedule


• Health Insurance


• Dental Insurance


• Vision Insurance


• Hands on Training


• Mon-Fri Schedule


• Career Growth Opportunities


• 401K

Responsibilities

• Engage with Spanish and English-speaking policyholders to address questions regarding their coverage, billing, or claims.


• Review existing insurance policies to ensure our clients have the protection that fits their current life circumstances.


• Document all customer interactions accurately within our agency systems to maintain clear and helpful records.


• Reach out to existing clients to share updates about their policies or discuss opportunities to better serve their needs.


• Collaborate with the rest of our office team to ensure every client walks away feeling heard and supported.


• Maintain an upbeat, solution-oriented mindset during every interaction to foster trust and long-term loyalty.

Requirements

• Fluency in both Spanish and English, both spoken and written.


• Valid Nevada Property & Casualty Insurance License.


• Previous experience working in an insurance agency or customer-facing financial role.


• Strong comfort level with computer systems and navigating multiple software applications simultaneously.


• High school diploma or equivalent.


• Exceptional problem-solving skills and a genuine desire to help others.


• Notary Public commission is a nice-to-have but not required.

Company Description

Kimenker Insurance Agency Inc., an Allstate Agency, is more than just an insurance provider; we are your trusted partners in safeguarding what matters most. Located in the heart of Las Vegas, we are dedicated to providing comprehensive and personalized insurance solutions to individuals, families, and businesses. Our mission is to offer peace of mind through reliable coverage and exceptional customer service, ensuring you're protected against life's uncertainties.

We pride ourselves on a warm, welcoming, and community-focused culture. At Kimenker Insurance Agency, you'll find a supportive environment where empathy, integrity, and client well-being are at the core of everything we do. Our team is committed to building lasting relationships based on trust and understanding. We believe in empowering our clients with knowledge and confidence, helping them navigate the complexities of insurance with ease. Join us and become part of a team that genuinely cares about making a positive impact in our community, one policy at a time.