Part-Time Benefit Programs Specialist I – Eligibility

Virginia-Department-of-Social-Service; Suffolk (VA); On-site; USD 25,000 - 33,000; Part time

Job summary

The Suffolk office of the Virginia-Department-of-Social-Service is seeking a part-time, in-office Eligibility Clerk to assess and determine eligibility for the Energy Assistance Program. The role involves interviewing applicants, guiding them through multiple benefit programs, and helping complete required forms.

Responsibilities include verifying information, identifying discrepancies or fraud, maintaining detailed records, and applying independent judgement in day-to-day tasks while

Qualifications

• High School Diploma or equivalent, work experience in human services program eligibility or case management work; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

• Determine eligibility for the Energy Assistance Program for applicants.
• Interview applicants and explain multiple benefit programs.
• Assist applicants in completing necessary forms.
• Verify that information from applicants is correct and complete.
• Detect cases of fraud and report them, maintaining records and files.
• Exercise considerable independent judgement, discretion and initiative in completing assignments.
• Interact with program clients and applicants with tact, courtesy and discretion.

Education

High School Diploma or equivalent

Job description

The Suffolk office of the Virginia-Department-of-Social-Service is seeking a part-time, in-office Eligibility Clerk to assess and determine eligibility for the Energy Assistance Program. The role involves interviewing applicants, guiding them through multiple benefit programs, and helping complete required forms.

Responsibilities include verifying information, identifying discrepancies or fraud, maintaining detailed records, and applying independent judgement in day-to-day tasks while