Part-Time Behavioral Health Admin & Patient Support

Kaniksu Community Health; Sandpoint (ID); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

In-house services

Education assistance and guided career

On-site childcare

Job summary

Kaniksu Community Health in Idaho seeks a part-time Behavioral Health Administrative Assistant to provide exceptional patient service while handling essential administrative tasks. You will be the first contact for behavioral health services, answer calls, share information, coordinate referrals, and document all communications in the EHR.

You will support scheduling, provider panels, and referral capacity, while maintaining HIPAA confidentiality and contributing to process improvements and PCMH

Qualifications

• High School Diploma or GED required.
• Combination of education and relevant experience may be considered.
• Previous administrative experience required.
• Previous experience in a healthcare, behavioral health, or medical office setting preferred.
• Experience using an Electronic Health Record (EHR) system preferred.

Responsibilities

• Serve as the first point of contact for patients and community members seeking behavioral health services.
• Answer incoming telephone calls promptly and professionally.
• Provide information regarding available behavioral health services.
• Demonstrate patience, empathy, and professionalism when assisting individuals experiencing behavioral health concerns or crisis situations.
• Coordinate referrals to appropriate internal or external resources.
• Document all patient communications accurately in the electronic health record (EHR).
• Conduct initial patient-facing evaluations.
• Maintain and manage behavioral health provider schedules.
• Schedule, reschedule, and cancel appointments as needed.
• Collaborate with providers and the Director of Behavioral Health to monitor provider panels and referral capacity.
• Maintain and update community behavioral health resource directories.
• Assist with departmental administrative projects.
• Support implementation of new workflows and process improvements.
• Identify opportunities to improve efficiency and patient experience.
• Participate in departmental meetings and organizational initiatives.
• Support the healthy growth and development of the Behavioral Health Department.
• Maintain strict confidentiality in accordance with HIPAA regulations.
• Follow all Kaniksu Community Health policies and procedures.
• Maintain accurate documentation and records.
• Participate in quality improvement initiatives and organizational performance improvement activities.
• Support Patient-Centered Medical Home (PCMH) principles through coordinated, patient-focused care.

Skills

Customer service

Verbal communication

Written communication

Bilingual English/Spanish

Keyboarding 35 wpm

Confidentiality

Microsoft Office

HIPAA knowledge

Organizational skills

Time management

Attention to detail

Critical thinking

Problem solving

Team collaboration

Professional boundaries

Adaptability

Compassion and empathy

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Microsoft Office

Job description

Kaniksu Community Health in Idaho seeks a part-time Behavioral Health Administrative Assistant to provide exceptional patient service while handling essential administrative tasks. You will be the first contact for behavioral health services, answer calls, share information, coordinate referrals, and document all communications in the EHR.

You will support scheduling, provider panels, and referral capacity, while maintaining HIPAA confidentiality and contributing to process improvements and PCMH