Administrative Medical Assistant — Patient Care & Team

Kaniksu Community Health; Sandpoint (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life ins.

Education Assistance

401K employer match

On-site childcare

Job summary

Kaniksu Community Health is seeking an Administrative Medical Assistant to join our patient-centered team in north Idaho. This role blends administrative precision with frontline patient care, supporting providers and ensuring a smooth flow of information in a fast-paced clinic.

You’ll handle calls, verify demographics in Athena, schedule appointments, process referrals, and maintain HIPAA-compliant records while delivering compassionate service to diverse patients.

Qualifications

• High school diploma or equivalent required; completion of accredited Medical Assistant program preferred.
• Experience in a medical office, clinic, or healthcare call center preferred.
• Excellent verbal communication and listening skills.
• Strong customer service and problem-solving abilities.
• Proficiency with EHR systems (Athena, NextGen or similar).
• Compassionate and professional demeanor with patients and team members.

Responsibilities

• Answer high volumes of incoming calls in a professional and compassionate manner.
• Verify patient identity and update demographic and insurance information accurately in Athena.
• Schedule, reschedule, and cancel appointments based on provider availability and patient needs.
• Triage calls according to clinical protocols and route messages appropriately to providers or nursing staff.
• Provide information regarding clinic services, hours, and policies.
• Process prescription refill requests and prior authorizations as directed by clinical staff.
• Initiate and track patient referrals and ensure timely completion of required documentation.
• Document all patient interactions clearly and thoroughly in Athena.
• Manage and respond to patient messages through phone, email, and portal systems.
• Follow up on outstanding labs, imaging, or referrals as directed.
• Support outreach efforts such as reminder calls, care coordination, and follow-up scheduling.
• Maintain patient confidentiality in compliance with HIPAA and organizational policies.
• Collaborate with providers, nurses, and other team members to ensure smooth communication and continuity of care.

Skills

Verbal communication

Customer service

Multitasking

Attention to detail

Empathy

Team collaboration

HIPAA compliance

Problem solving

English proficiency

Education

High school diploma or equivalent

Accredited Medical Assistant program or nursing qualification

Tools

Athena

NextGen

EHR systems

Microsoft Office

Job description

Kaniksu Community Health is seeking an Administrative Medical Assistant to join our patient-centered team in north Idaho. This role blends administrative precision with frontline patient care, supporting providers and ensuring a smooth flow of information in a fast-paced clinic.

You’ll handle calls, verify demographics in Athena, schedule appointments, process referrals, and maintain HIPAA-compliant records while delivering compassionate service to diverse patients.