Part-Time Banking Customer Experience Associate

Capitol Federal; Kansas City (KS); On-site; USD 21,000 - 30,000; Part time

Job summary

Capitol Federal in Kansas City, KS is seeking a part-time Customer Service Associate II to support customers with teller transactions and product advisory across in-branch, drive-thru, and phone channels. The role emphasizes accurate cash handling, a friendly and confidential service approach, and collaboration with branch teams to meet personal financial goals while minimizing wait times.

Qualified candidates have a high school diploma or equivalent and 1–3 years of customer service experience;

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service or related experience preferred.
• Cash handling experience is a plus.

Responsibilities

• Perform teller transactions and balance cashbox daily.
• Assist customers with all types of account transactions and cross-sell bank products.
• Provide friendly, confidential service in-branch, drive-thru, or by telephone.

Skills

Customer service

Cash handling

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Capitol Federal in Kansas City, KS is seeking a part-time Customer Service Associate II to support customers with teller transactions and product advisory across in-branch, drive-thru, and phone channels. The role emphasizes accurate cash handling, a friendly and confidential service approach, and collaboration with branch teams to meet personal financial goals while minimizing wait times.

Qualified candidates have a high school diploma or equivalent and 1–3 years of customer service experience;