Part-Time Banking Associate: Customer-Focused Service

Capitol Federal Savings Bank; Nevada; On-site; USD 21,000 - 30,000; Part time

Job summary

Capitol Federal Savings Bank seeks a part-time Customer Service Associate in Overland Park, KS to serve customers at the teller window, drive-thru, or by phone. You will assist with account transactions, advise on products and services, and deliver friendly, confidential service to ensure a positive banking experience.

In this role, you’ll balance cash, support branch operations, and cross-sell opportunities while complying with laws and bank policies.

Qualifications

• High school diploma or equivalent required.
• Minimum six months of experience, which includes customer service responsibilities. Cash handling is preferred.

Responsibilities

• Performs teller transactions as defined by the Bank.
• Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages.
• Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
• Assists customers with opening all types of retail and safe deposit boxes as defined by the Bank and branch management.
• Performs maintenance on existing accounts.
• Use every customer contact as an opportunity to advise and cross-sell customers about additional services or programs that might benefit them.
• Research, troubleshoot and resolve external and internal customer inquiries as needed.
• Answer incoming calls verifying the identity of the caller.
• Determine the needs of the caller and minimize the time and effort to resolve their concerns.
• Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.
• Performs branch opening and closing duties as assigned.
• Performs other duties as assigned.

Skills

Customer Focus

Communication Skills

Integrity and Professionalism

Problem Solving

Attention to Detail

Team Collaboration

Unconditional Ethics

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank seeks a part-time Customer Service Associate in Overland Park, KS to serve customers at the teller window, drive-thru, or by phone. You will assist with account transactions, advise on products and services, and deliver friendly, confidential service to ensure a positive banking experience.

In this role, you’ll balance cash, support branch operations, and cross-sell opportunities while complying with laws and bank policies.