Banking Customer Service & Teller Specialist

Capitol Federal Financial, Inc.; Topeka (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

Capitol Federal Savings Bank in Topeka, KS is seeking a friendly Customer Service Associate to assist customers with teller transactions and account inquiries. This full-time role offers a welcoming environment where you will explain bank products and help customers meet financial goals.

You will handle in-person, drive-thru, and telephone interactions, performing accurate cash handling, opening and maintaining accounts, and delivering efficient, confidential service.

Qualifications

• High school diploma or equivalent required.
• Minimum of six months of experience, including customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Performs teller transactions as defined by the Bank and balances cashbox daily.
• Assists customers with opening all types of retail and safe deposit boxes and maintains existing accounts.
• Advise customers on products and cross-sell additional services or programs.
• Answer calls and verify caller identity to determine needs and resolve concerns.
• Provide support to other departments and branches as needed; assist with branch opening/closing duties.

Skills

Customer focus

Communication

Integrity and professionalism

Problem solving

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank in Topeka, KS is seeking a friendly Customer Service Associate to assist customers with teller transactions and account inquiries. This full-time role offers a welcoming environment where you will explain bank products and help customers meet financial goals.

You will handle in-person, drive-thru, and telephone interactions, performing accurate cash handling, opening and maintaining accounts, and delivering efficient, confidential service.