Banking Customer Care Specialist (Part-Time)

Capitol Federal® Savings Bank; Derby (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

Capitol Federal Savings Bank in Wichita, KS is seeking a part-time Customer Service Associate to assist customers with teller transactions and account services. You will advise customers on bank products to meet personal financial goals and provide friendly, confidential service in lobby, drive-thru, or by phone.

The CSA will handle transactions, assist with account openings, and support branch operations while ensuring regulatory compliance and a positive customer experience.

Qualifications

• High school diploma or equivalent.
• Minimum of six months of customer service experience.
• Cash handling experience preferred.

Responsibilities

• Perform teller transactions and balance cash daily.
• Advise customers on products and services to meet goals.
• Handle account opening, maintenance, and inquiries.
• Assist in lobby, drive-thru, or by phone as needed.
• Cross-sell additional banking services to customers.
• Resolve customer inquiries and ensure a positive experience.
• Open/close branches and support management as needed.
• Adhere to applicable laws, regulations and bank policies.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank in Wichita, KS is seeking a part-time Customer Service Associate to assist customers with teller transactions and account services. You will advise customers on bank products to meet personal financial goals and provide friendly, confidential service in lobby, drive-thru, or by phone.

The CSA will handle transactions, assist with account openings, and support branch operations while ensuring regulatory compliance and a positive customer experience.