Banking Customer Experience Specialist (Part-Time)

Capitol Federal® Savings Bank; Leawood (KS); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Retirement plans

Paid time off

Employee assistance program

Health coverage

Parental leave

Professional development

Job summary

Capitol Federal Savings Bank is seeking a Part-Time Customer Service Associate to assist customers in lobby, drive-thru, and by telephone, handling teller transactions and advising on bank products. The CSA ensures accurate processing of financial transactions, delivers friendly service, and helps minimize wait times.

Responsibilities include opening accounts, cross-selling services, resolving inquiries, and supporting branch operations.

Qualifications

• High school diploma or equivalent required.
• Minimum of six months of experience, which includes customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Performs teller transactions and balances cashbox daily; notifies supervisor of any discrepancies.
• Assists customers with opening retail accounts and maintaining existing ones; cross-sells bank services.
• Answers incoming calls and resolves inquiries; verifies caller identity and determines needs.
• Provides branch opening/closing duties and supports other departments as needed.
• Participates in proactive teamwork to achieve department goals and complies with laws and bank policies.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank is seeking a Part-Time Customer Service Associate to assist customers in lobby, drive-thru, and by telephone, handling teller transactions and advising on bank products. The CSA ensures accurate processing of financial transactions, delivers friendly service, and helps minimize wait times.

Responsibilities include opening accounts, cross-selling services, resolving inquiries, and supporting branch operations.