Part-Time Banking Associate — Client Experience

TD Bank

Springfield (MA)

On-site

USD 29,000 - 37,000

Full time

3 days ago

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Job summary

TD Bank in Springfield, Massachusetts seeks a customer-focused associate to serve as the first point of contact for clients. You will deliver high-touch experiences while processing everyday banking transactions and educating clients on products and digital tools.

The role requires strong communication, reliability, and flexibility to work evenings and weekends. Responsibilities include identifying client needs, referring to specialists, and ensuring compliance with banking policies and AML

Qualifications

High school diploma or GED required.
At least 1 year of experience working with clients.
Teller or cash-handling experience in a financial setting preferred.
Able to work evenings, weekends and holidays as scheduled.
Strong organization and communication skills.

Responsibilities

First point of contact for clients; guide traffic flow and provide a high-touch experience.
Process routine everyday banking transactions accurately and efficiently.
Educate clients on banking products and self-serve options; refer to specialists as needed.
Identify client needs and propose appropriate solutions to achieve financial goals.
Maintain policy adherence and risk awareness in all client interactions.