Aviation Customer Experience Specialist (2pm-10pm)

AVFLIGHT CORPORATION; Salina (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

AVFLIGHT CORPORATION in Salina, KS is seeking a Customer Service Representative for the second shift (2pm-10pm) with weekends on a rotating basis. You will greet and assist crew members and passengers, handle fuel, hangar space, catering, hotel accommodations, and ground transportation requests, ensuring professional service.

The role requires a high school diploma or GED, 18+ years of age, and comfort with MS Office and a multi-line phone system. Background check and drug test are required.

Qualifications

• High school diploma or GED.
• Must be 18 years or older.
• Hotel/hospitality or customer service experience a plus.
• Ability to learn multi-line phone system, email, filing and MS Office applications.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Communication

Phone handling

Microsoft Office

Customer service

Education

High school diploma/GED

Job description

AVFLIGHT CORPORATION in Salina, KS is seeking a Customer Service Representative for the second shift (2pm-10pm) with weekends on a rotating basis. You will greet and assist crew members and passengers, handle fuel, hangar space, catering, hotel accommodations, and ground transportation requests, ensuring professional service.

The role requires a high school diploma or GED, 18+ years of age, and comfort with MS Office and a multi-line phone system. Background check and drug test are required.