Customer Service Representative (1809)

Avfuel Corp; City of Middletown (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Avflight Harrisburg is hiring a Customer Service Representative to be the first point of contact for customers arriving at our Middletown facility. You will interact with flight departments and high-profile clients, delivering professional service and solutions.

The role involves assisting with fuel, hangar space, catering, hotel accommodations, ground transportation, and other services. Strong communication and multitasking skills are essential.

Qualifications

• High school diploma or GED.
• Ability to learn multi-line phone systems, email, filing, faxing and MS Office.
• Must be 18 years or older.
• Experience in hotel/hospitality or customer service is a plus.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight's services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Learning new systems

Team cooperation

Education

High School/GED Equivalent

Tools

Microsoft Office Suite

Multi-line phone system

Job description

Job DetailsJob Location: Avflight Harrisburg - Middletown, PA 17057Position Type: Full TimeEducation Level: High School/GED EquivalentJob Shift: Second ShiftGeneral Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties:

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight' s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

QualificationsQualifications:

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver's license

Competency/Behavioral Requirements:

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA