Aviation Customer Service Specialist (Second Shift)

Avfuel Corp; City of Middletown (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Avflight Harrisburg is hiring a Customer Service Representative to be the first point of contact for customers arriving at our Middletown facility. You will interact with flight departments and high-profile clients, delivering professional service and solutions.

The role involves assisting with fuel, hangar space, catering, hotel accommodations, ground transportation, and other services. Strong communication and multitasking skills are essential.

Qualifications

• High school diploma or GED.
• Ability to learn multi-line phone systems, email, filing, faxing and MS Office.
• Must be 18 years or older.
• Experience in hotel/hospitality or customer service is a plus.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight's services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Learning new systems

Team cooperation

Education

High School/GED Equivalent

Tools

Microsoft Office Suite

Multi-line phone system

Job description

Avflight Harrisburg is hiring a Customer Service Representative to be the first point of contact for customers arriving at our Middletown facility. You will interact with flight departments and high-profile clients, delivering professional service and solutions.

The role involves assisting with fuel, hangar space, catering, hotel accommodations, ground transportation, and other services. Strong communication and multitasking skills are essential.