Aviation Customer Service Rep - Second Shift

AVFLIGHT CORPORATION; Middletown Township (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

AVFLIGHT CORPORATION in Middletown, PA is seeking a Full Time Customer Service Representative at Avflight Harrisburg. You will be the first point of contact for customers arriving at our facility and will provide professional service and solutions to flight crews and passengers.

This role includes handling flight-related services such as fuel, hangar space, catering, hotel accommodations, and ground transportation, while maintaining accuracy in transactions and records.

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Responsibilities

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Skills

Customer service

Multitasking

Phone system

Communication skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

AVFLIGHT CORPORATION in Middletown, PA is seeking a Full Time Customer Service Representative at Avflight Harrisburg. You will be the first point of contact for customers arriving at our facility and will provide professional service and solutions to flight crews and passengers.

This role includes handling flight-related services such as fuel, hangar space, catering, hotel accommodations, and ground transportation, while maintaining accuracy in transactions and records.