Part-Time Airport Passenger Specialist - Travel Perks

United Ground Express; Peoria (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive wages

Earned Paid Time off

Discounted travel for family

Job summary

United Ground Express is seeking an Airport Passenger Service/Customer Service Associate at PIA General Wayne A. Downing Peoria International Airport, Peoria, IL to greet passengers, assist with check-in and ticketing, and ensure timely flight operations.

You will use reservation and ticketing software, handle rebooking when needed, and resolve passenger issues while upholding FAA and company policies. You must be able to lift up to 70 lbs and work flexible shifts, including weekends and

Qualifications

• Must be at least 18 years old.
• Must be able to read, write, speak, and understand English.
• Ability to lift and move bags up to 70 lbs.

Responsibilities

• Greet passengers and assist with check-in and ticketing.
• Use reservation software to rebook itineraries and issue boarding passes.
• Ensure passenger information is accurate and flights depart on time.
• Resolve passenger issues per company policies and FAA regulations.

Skills

Customer service

Communication

English fluency

Teamwork

Problem solving

Tools

Reservation software

Ticketing software

Radio equipment

Job description

United Ground Express is seeking an Airport Passenger Service/Customer Service Associate at PIA General Wayne A. Downing Peoria International Airport, Peoria, IL to greet passengers, assist with check-in and ticketing, and ensure timely flight operations.

You will use reservation and ticketing software, handle rebooking when needed, and resolve passenger issues while upholding FAA and company policies. You must be able to lift up to 70 lbs and work flexible shifts, including weekends and