Part-Time Airline Passenger Service Agent

Trego-Dugan Aviation Inc; Richmond (VA); On-site; USD 18,752 - 26,708; Full time

Job summary

A customer service aviation company is seeking Airline Customer Service Agents at Richmond International Airport. The role involves providing excellent customer service, processing tickets, and assisting passengers. Applicants must be able to work flexible hours, including weekends and holidays, and should pass a background check. Physical fitness is essential as the role requires carrying luggage. Applicants should have strong communication skills, and bilingual skills are a plus.

Qualifications

• Must have a valid driver's license.
• Must pass a ten-year background check and pre-employment drug test.
• Physical fitness is required; must carry 70 pounds.

Responsibilities

• Provide total customer service by handling inquiries and completing transactions.
• Process customer tickets and check baggage.
• Assist customers with special needs.

Skills

Excellent communication skills

Ability to multitask

Bilingual skills

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

Overview

Airline Customer Service Agents employed by Trego Dugan Aviation at the Richmond International Airport (RIC).

• Starting Wage $16.50/hr
• Must have a valid driver's license
• Must pass a 10-year background check and pre-employment drug test
• Weekends are MANDATORY
• Afternoon/Evenings are preferred
• Flexibility throughout the week
• Seeking leadership (must have prior leadership experience)
• Able to multitask

Customer Service Agent

General Purpose Of Job

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties And Responsibilities

• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists Customers with special needs, i.e., Customers who need assistance in boarding
• Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
• Excellent communication skills
• Able to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be well groomed and physically fit
• Completely clean and search an aircraft
• Other duties as assigned
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Able to attend required training

Physical Demands

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.