Part-Time Airline Agent, Cross-Utilized

Trego-Dugan Aviation Inc; Lincoln (NE); On-site; USD 22,386; Part time

Job summary

An aviation service provider seeks an Airline Customer/Ramp Service Agent in Lincoln, Nebraska. This role requires providing excellent customer service, handling baggage, and ensuring compliance with FAA regulations. Candidates should be people-oriented and capable of working in extreme outdoor conditions. A high school diploma and basic computer skills are required, with the ability to lift 70 lbs and work flexible hours. This position offers a starting wage of $16.25/hour.

Qualifications

• Must be 18 years or older.
• Must pass a ten (10) year background check and pre‑employment drug test.
• Must have authorization to work in the U.S.

Responsibilities

• Provide total customer service, including ticket processing and baggage handling.
• Ensure compliance with FAA, airline, and airport regulations.
• Assist customers with special needs and handle denied boarding situations.
• Load and unload baggage and marshal in aircraft.

Skills

People-oriented

Positive and friendly attitude

Excellent communication skills

Ability to work under time constraints

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Airline Customer/Ramp Service Agent

Starting wage $16.25/hour

General Purpose of Job

This position is responsible for providing total customer service to all people desiring to use the customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties and Responsibilities

• The ideal candidate must be people-oriented, highly motivated, and have a positive and friendly attitude.
• Processing customers' tickets, checking baggage, monitoring carry‑on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating customers, and providing hotel, meal and taxi vouchers when appropriate.
• Ensures FAA, airline, and airport regulations are followed, enforces safety/security measures, and protects sensitive zones.
• Assists customers with special needs, e.g., customers who need assistance in boarding.
• Loading and unloading baggage on and off the aircraft.
• Marshaling in the planes and pushing back the aircraft.
• Excellent communication skills.
• Work in extreme outdoor conditions.
• Ability to push/pull/lift 70 lbs. continuously.
• Able to read and write English; bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
• Other duties as assigned by the Station Leader.
• Must be 18 years or older.
• Must pass a ten (10) year background check and pre‑employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Able to attend required training.
• Valid driver’s license.
• Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
• Number of weekly hours may increase or decrease due to seasonal flight changes.

Competency / Behavioral Requirements

Be pleasant with others on the job and display a good‑natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to detail. Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high‑stress situations, be open to change (positive or negative), and adapt to considerable variety in the workplace—willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be helpful on the job. Abiding by TDA and airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done. Be persistent in the face of obstacles.

Physical Demands

Must be able to carry a 70‑pound suitcase from the floor to 18 inches and carry a 70‑pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.

Work Environment

Airport environment: indoors and outdoors. Extreme outdoor conditions where temperature ranges may be encountered.

Other Requirements and Qualifications

• Education: High school diploma or equivalent.
• Basic computer skills.