Airline Cross-Utilized Agent, BMI

Trego-Dugan Aviation Inc; Bloomington, Northern (IL, KY); Hybrid; USD 21,000 - 25,000; Part time

Benefits offered by this job

Starting wage $16 per hour

Paid Time Off

Training Provided

Job summary

Trego-Dugan Aviation Inc is seeking a Part Time Laborer/Ramp in Bloomington, IL. You will handle customer service duties at the ramp, process tickets, check baggage, and assist with boarding, while supporting safety procedures and operations.

Must be available nights and weekends, pass a 10-year background check and pre-employment drug test, and complete required training. Valid driver's license is required; position may involve outdoor work and physical tasks.

Qualifications

• Must be able to read and write English.
• Excellent communication with customers.
• Must be able to work nights, weekends and holidays.
• Physically capable of lifting 70 lbs.
• Must pass background check and drug test.

Responsibilities

• Process customers' tickets, check baggage, and assign seats.
• Provide arrival/departure info and boarding procedures.
• Assist passengers with special needs and seating arrangements.
• Load/unload baggage and marshal aircraft movements.
• Enforce FAA and airport regulations and maintain safety.

Skills

People oriented

Excellent communication

Bilingual a plus

Read/write English

Time management under pressure

Physical stamina (70 lbs)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Laborer/Ramp Bloomington, IL, US

30+ days ago Requisition ID: 2953

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

Must be able to work

Sunday, Monday, Thursday & Friday

Must have open availability for those days

Airline Customer Service Agent/Ramp Operations Agents employed by Trego/Dugan Aviation.

• Starting wage $16 per hour


• Paid Time Off


• Must have a valid driver's license


• Must pass a 10-year background check and pre-employment drug test


• Available to work nights, weekends, and holidays


• Must be able to complete required training.

General Purpose of Job:

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties and Responsibilities:

• The ideal candidate must be people-oriented, highly motivated, with a positive and friendly attitude.


• Processing customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.


• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.


• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.


• Ensures FAA, Airline, and airport regulations are followed. Enforces safety/security measures and protects sensitive zones.


• Assists Customers with special needs, i.e., Customers who need assistance in boarding.


• Loading and unloading baggage on and off the aircraft.


• Marshaling in the planes and pushing back the aircraft.


• Excellent communication skills.


• Work in extreme outdoor conditions.


• Ability to push/pull/lift 70 lbs. on a continuous basis.


• Able to read and write English; bilingual skills a plus.


• Ability to work efficiently under time constraints.


• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays


• Other duties as assigned by the Station Leader.


• Must be 18 years or older.


• Must pass a ten (10) year background check and pre-employment drug test.


• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.


• Able to attend required training.


• Valid Driver’s license

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail. Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high-stress situations; be open to change (positive or negative) and to considerable variety in the workplace. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be understanding and helpful on the job. Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done. Be persistent in the face of obstacles

Physical Demands:

Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Airport environment: Indoors and Outdoors. Extrem e outdoor conditions where extreme temperature ranges may be encountered.