Airline Passenger Service Agent

Trego-Dugan Aviation Inc; City of Syracuse (NY); On-site; USD 18,752 - 26,708; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a Passenger Service Agent in Syracuse, NY to deliver exceptional customer service for charter services. The position requires handling customer inquiries, ticket processing, and ensuring adherence to safety regulations.

Candidates must be available for a flexible schedule including nights and weekends, able to lift heavy luggage, and handle various tasks efficiently. Bilingual skills are a plus. Join a dynamic team in a fast-paced environment.

Qualifications

• Must have authorization to work in the U.S.
• Must be available to work varied hours including nights, weekends, and holidays.
• Must be well-groomed and physically fit.

Responsibilities

• Provide total customer service and assist customers with their needs.
• Process customers' tickets and check baggage.
• Ensure FAA, airline, and airport regulations are followed.

Skills

Excellent communication skills

Ability to work under time constraints

Bilingual skills

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

Starting Wage

$16.50

Passenger Service Agent

General Purpose Of Job

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties And Responsibilities

• Processing Customers' tickets, checking baggage, monitoring carry‑on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists Customers with special needs, i.e., Customers who need assistance in boarding
• Brings Wheelchair passengers from the ticket counter to the gates and the gates to the baggage service
• Excellent communication skills
• Able to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be well groomed and physically fit
• Completely clean and search an aircraft
• Other duties as assigned
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Able to attend required training

Physical Demands

Must be able to carry a 70‑pound suitcase from the floor to 18 inches and carry a 70‑pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.