Part-Time Customer Service Agents

Trego-Dugan Aviation Inc; Erie (Erie County); On-site; USD 19,286 - 24,796; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a Passenger Service Agent to provide total customer service to travelers and charter clients. Responsibilities include attending to inquiries, processing tickets, checking baggage, and coordinating seating and boarding procedures.

In addition to passenger service, the role may involve ramp and aircraft cleaning duties, with emphasis on safety, security, and compliance with FAA and airport regulations.

Qualifications

• Excellent communication skills.
• Able to read and write English; bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must pass a ten year background check and pre-employment drug test.

Responsibilities

• Process customers' tickets, check baggage, monitor carry-on baggage, and assign seats.
• Provide information on arrivals/departures, boarding procedures, and seating arrangements.
• Handle denied boarding situations and arrange hotels, meals, and taxis when appropriate.
• Ensure FAA, Airline, and airport regulations are followed.
• Assist customers with special needs and wheelchair assistance.

Skills

Excellent communication

Bilingual skills

Time management

Flexible schedule

Safety/compliance awareness

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

Passenger Service Agent

General Purpose Of Job

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties And Responsibilities

• Processing customers' tickets, checking baggage, monitoring carry‑on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists Customers with special needs, i.e., Customers who need assistance in boarding
• Brings Wheelchair passengers from the ticket counter to gates and from the gates to baggage service
• Excellent communication skills
• Able to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be well‑groomed and physically fit
• Completely clean and search an aircraft
• Other duties as assigned
• Must pass a ten (10) year background check and pre‑employment drug test
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Able to attend required training
• Complete all required training
• Only complete tasks for which you are fully trained
• Report any safety hazard or incident immediately

Physical Demands

Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.