Airline Customer Service Agent

Trego-Dugan Aviation Inc; Hebron Estates (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Trego-Dugan Aviation Inc. is seeking a Customer Service Agent responsible for providing exceptional customer service to all clients. This role requires a flexible schedule, including nights, weekends, and holidays, to accommodate varying flight schedules.

The successful candidate will manage ticket processing, assist customers with inquiries, and ensure compliance with all relevant regulations. Physical demands include the ability to lift heavy luggage and perform tasks requiring physical dexterity.

Qualifications

• Must have a valid driver's license.
• Must pass a 10-year background check and pre-employment drug test.
• Must be well groomed and physically fit.

Responsibilities

• Providing total customer service to all people desiring to use customer or charter service.
• Processing Customers tickets and checking baggage.
• Ensuring FAA, Airline, and airport regulations are followed.

Skills

Excellent communication skills

Ability to work efficiently under time constraints

Bilingual skills

Job description

Open availability is needed

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

• Must have a valid driver's license
• Must pass a 10-year background check and pre-employment drug test
• Available to work nights, weekends, and holidays
• Must be able to complete required training

Customer Service Agent

General Purpose Of Job

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties And Responsibilities

• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists Customers with special needs, i.e., Customers who need assistance in boarding
• Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
• Excellent communication skills
• Able to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be well groomed and physically fit
• Completely clean and search an aircraft
• Other duties as assigned
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Able to attend required training
• Obtain and hold a customs seal
• Complete all required training
• Only complete tasks for which you are fully trained
• Report any safety hazard or incident immediately

Physical Demands

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

MUST be able to work a flexible schedule including nights, weekends and holidays