Part-Time Airline Passenger Service Agent

Trego Dugan Aviation Of Grand Island Inc; Savannah (GA); On-site; USD 19,000 - 27,000; Full time

Job summary

Trego Dugan Aviation Of Grand Island Inc seeks a customer-service driven airport agent to process tickets, check baggage, assign seats and provide travel information while following FAA and airline security rules. Flexibility for nights, weekends and holidays is required.

Responsibilities include handling special accommodations, vouchers when appropriate, and maintaining a helpful, calm demeanor under pressure.

Qualifications

• Minimum two years of customer service experience or equivalent training/experience.
• Must be able to read and write English; bilingual skills are a plus.

Responsibilities

• Process customers' tickets, check baggage, monitor carry-on baggage and assign seats.
• Provide information on arrival/departure times, boarding procedures and seating rules.
• Handle denied boarding situations and arrange hotel/meal/taxi vouchers when appropriate.
• Ensure FAA, airline and airport regulations are followed; enforce safety and security measures.
• Assist customers with special needs and adapt to varying shifts including nights, weekends and holidays.

Skills

Customer service

Reading & writing English

Flexibility

Attention to detail

Education

High School diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $16.50 To $16.50 Hourly

General Purpose of Job (s):

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties and Responsibilities:

The ideal candidate must be people-oriented, highly motivated, and have a positive and friendly attitude.

Processing Customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.

Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.

Ensures FAA, Airline, and airport regulations are followed.

Enforces safety/security measures and protects sensitive zones.

Assists Customers with special needs, i.e., Customers who need assistance in boarding.

Ad hoc assignments as requested by the Lead or Supervisor

Able to read and write English, bilingual skills are a plus.

Ability to work efficiently under time constraints.

Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.

Must be well-groomed.

Other duties as assigned.

Competency/Behavioral Requirements :

Be pleasant with others on the job and display a good-natured, cooperative attitude.

Be reliable, responsible, and dependable, and fulfill obligations.

Attention to Detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.

Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.

Willingness to take on responsibilities and challenges.

Be sensitive to others' needs and feelings, and be understanding and helpful on the job.

Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands :

Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements and Qualifications:

Education: High School diploma or equivalent

Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience

Knowledge: Possess basic computer skills with the ability to type 25 wpm

Must be at least 18 years old.

Must have a valid driver’s license.

Must pass a ten (10) year background check and pre-employment drug test.

Must have authorization to work in the U.S. as defined in the Immigration Act of 1986

Attend and successfully complete the required training.

Read and write English.

MUST be able to work a flexible schedule, including nights, weekends, and holidays.