Part-Time Accessibility Support Specialist

Communication Service for the Deaf (CSD); Santa Rosa (CA); On-site; USD 25,000 - 36,000; Part time

Job summary

Communication Service for the Deaf (CSD) is seeking a part-time helper to assist disabled Californians with accessible telecommunication equipment and services. You will educate customers, troubleshoot equipment, and maintain accurate records in the program database to meet state contract requirements.

You will collaborate with Field Advisors and providers to schedule visits, handle outbound calls, and ensure compliance with all policies, offering professional service to the Deaf and

Qualifications

• High School diploma or equivalent.
• 6–12 months of customer service experience.
• Ability to educate customers on available services.
• Strong communication, organization, and confidentiality.

Responsibilities

• Assist disabled residents with equipment selection and orders.
• Provide education and training on available services.
• Troubleshoot equipment issues and document service activity.
• Log and maintain program records per state contract requirements.
• Coordinate with providers to resolve complaints.
• Schedule field visits with Field Advisors.
• Document customer interactions accurately in the system.
• Make outbound calls as needed.
• Uphold company policies and information security protocols.
• Perform other duties as assigned.

Skills

Customer service

Communication

Diversity awareness

Documentation

Troubleshooting

Time management

Telephone equipment knowledge

Education

High School diploma

Tools

MS Office

Job description

Communication Service for the Deaf (CSD) is seeking a part-time helper to assist disabled Californians with accessible telecommunication equipment and services. You will educate customers, troubleshoot equipment, and maintain accurate records in the program database to meet state contract requirements.

You will collaborate with Field Advisors and providers to schedule visits, handle outbound calls, and ensure compliance with all policies, offering professional service to the Deaf and