Parlor Store Leader: Guest Experience & Growth

Clementines Creamery; Prairie Village (KS); Hybrid; USD 50,000 - 70,000; Full time

Job summary

The Clementine's is seeking a Parlor Manager in Prairie Village, KS to oversee daily store operations, drive sales, and lead a team of Scoopers with enthusiasm and kindness.

You will ensure guest service excellence, manage schedules, control inventory, and uphold Clementine's standards for cleanliness and safety. This is a full-time, salaried role offering growth and a culture of happiness.

Qualifications

• Minimum high school diploma or equivalent.
• 3-5 years of leadership and sales driving experience.
• Knowledge of retail operations and inventory management.
• Ability to work flexible hours, including evenings and weekends.
• Ability to create and maintain a culture of happiness and community.
• Strong communication and Guest service skills.
• Ability to adapt to situations that may arise with Guests and scoopers.

Responsibilities

• Store Operations: Ensure efficient daily operations of parlor.
• Maintain a well merchandised and inviting retail area according to Clementine’s standards, including presentation, cleanliness, and organization.
• Manage inventory, ordering stock, and minimizing waste.
• Maintain a full complement of flavors.
• Maintain a safe and healthy work environment adhering to local health department requirements and ensuring building maintenance and repairs.
• Implement and enforce Clementine's policies and procedures.
• Manage parlor schedules and ensure adequate staffing levels.
• Sales and Guest Service: Achieve and exceed sales targets year after year for both parlors.
• Provide excellent Guest service and address Guest inquiries and complaints.
• Training staff on sales techniques and Guest service standards.
• Team Management: Recruit, interview, hire and train Scoopers
• Lead, motivate, and develop a team of Scoopers at both parlors.
• Use performance management tools to manage the team.
• Address employee issues and resolve conflicts.
• Submit bi-weekly payroll.
• Financial Management: Monitor sales performance and identify areas for improvement.
• Ensure accurate cash handling and financial procedures.
• Manage expenses including inventory and payroll expenses.

Job description

Description

POSITION SUMMARY

Our Parlor Managers exemplify the magic that is The Clementine's experience. Responsible for overseeing and coordinating the operations of the parlor, ensuring sales performance, excellent Guest service, and effective staff management. By leading through example and coaching Scooper behaviors, they ensure our Guests have a meaningful experience in parlor. Parlor managers are responsible for building community and making us the destination of choice. They promote creativity and inclusion and treat their Guests and teams with respect and kindness.

• Full-Time
• Salaried
• Exempt

KEY RESPONSBILITIES

Store Operations:

• Ensure efficient daily operations of parlor.
• Maintain a well merchandised and inviting retail area according to Clementine’s standards, including presentation, cleanliness, and organization.
• Manage inventory, ordering stock, and minimizing waste.
• Maintain a full complement of flavors.
• Maintain a safe and healthy work environment adhering to local health department requirements and ensuring building maintenance and repairs.
• Implement and enforce Clementine's policies and procedures.
• Manage parlor schedules and ensure adequate staffing levels.

Sales and Guest Service:

• Achieve and exceed sales targets year after year for both parlors.
• Provide excellent Guest service and address Guest inquiries and complaints.
• Training staff on sales techniques and Guest service standards.

Team Management:

• Recruit, interview, hire and train Scoopers
• Lead, motivate, and develop a team of Scoopers at both parlors.
• Use performance management tools to manage the team.
• Address employee issues and resolve conflicts.
• Submit bi-weekly payroll

Financial Management:

• Monitor sales performance and identify areas for improvement.
• Ensure accurate cash handling and financial procedures.
• Manage expenses including inventory and payroll expenses.

Requirements

• Minimum high school diploma or equivalent
• 3-5 years of leadership and sales driving experience
• Knowledge of retail operations and inventory management
• Ability to work flexible hours, including evenings and weekends
• Ability to create and maintain a culture of happiness and community
• Strong communication and Guest service skills
• Ability to adapt to situations that may arise with Guests and scoopers