Store Manager

Clementine's Ice Cream; Lenexa (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Clementine's Ice Cream is seeking a Parlor Manager to oversee daily operations, drive sales, and lead a team of Scoopers. You will ensure guest satisfaction, maintain store standards, and manage staffing in a fast-paced parlor environment.

Join a welcoming team focused on community and consistent guest experiences, with opportunities to influence every guest interaction and store performance through strong leadership and coaching.

Qualifications

• High school diploma or equivalent.
• 3-5 years of leadership and sales driving experience.
• Knowledge of retail operations and inventory management.
• Ability to work flexible hours, including evenings and weekends.
• Strong communication and guest service skills.
• Ability to adapt to situations with Guests and scoopers.

Responsibilities

• Oversee daily parlor operations and inventory.
• Maintain a well merchandised and inviting retail area per Clementine’s standards.
• Manage parlor schedules and ensure adequate staffing levels.
• Recruit, interview, hire and train Scoopers.
• Provide excellent guest service and address guest inquiries and complaints.
• Monitor sales performance and identify areas for improvement.

Skills

Leadership

Sales driving

Guest service

Team management

Staff scheduling

Inventory management

Education

High school diploma or equivalent

Job description

POSITION SUMMARY

Our Parlor Managers exemplify the magic that is The Clementine's experience. Responsible for overseeing and coordinating the operations of the parlor, ensuring sales performance, excellent Guest service, and effective staff management. By leading through example and coaching Scooper behaviors, they ensure our Guests have a meaningful experience in parlor. Parlor managers are responsible for building community and making us the destination of choice. They promote creativity and inclusion and treat our Guests and teams with respect and kindness.

• Full-Time
• Exempt

Description

POSITION SUMMARY

Our Parlor Managers exemplify the magic that is The Clementine's experience. Responsible for overseeing and coordinating the operations of the parlor, ensuring sales performance, excellent Guest service, and effective staff management. By leading through example and coaching Scooper behaviors, they ensure our Guests have a meaningful experience in parlor. Parlor managers are responsible for building community and making us the destination of choice. They promote creativity and inclusion and treat our Guests and teams with respect and kindness.

• Full-Time
• Salaried
• Exempt

KEY RESPONSBILITIES

Store Operations

• Ensure efficient daily operations of parlor.
• Maintain a well merchandised and inviting retail area according to Clementine’s standards, including presentation, cleanliness, and organization.
• Manage inventory, ordering stock, and minimizing waste.
• Maintain a full complement of flavors.
• Maintain a safe and healthy work environment adhering to local health department requirements and ensuring building maintenance and repairs.
• Implement and enforce Clementine's policies and procedures.
• Manage parlor schedules and ensure adequate staffing levels.

Sales And Guest Service

• Achieve and exceed sales targets year after year for both parlors.
• Provide excellent Guest service and address Guest inquiries and complaints.
• Training staff on sales techniques and Guest service standards.

Team Management

• Recruit, interview, hire and train Scoopers
• Lead, motivate, and develop a team of Scoopers at both parlors.
• Use performance management tools to manage the team.
• Address employee issues and resolve conflicts.
• Submit bi-weekly payroll

Financial Management

• Monitor sales performance and identify areas for improvement.
• Ensure accurate cash handling and financial procedures.
• Manage expenses including inventory and payroll expenses.

Requirements

• Minimum high school diploma or equivalent
• 3-5 years of leadership and sales driving experience
• Knowledge of retail operations and inventory management
• Ability to work flexible hours, including evenings and weekends
• Ability to create and maintain a culture of happiness and community
• Strong communication and Guest service skills
• Ability to adapt to situations that may arise with Guests and scoopers